TY - SER TI - Control de calidad asistencial: evaluación de resultados: satisfacción del usuario SN - 0210-5020 N1 - Este artículo se encuentra disponible en su edición impresa; Bibliografía: p. 40 N2 - In this article, a descriptive analysis is carried out to determine the most stressful consequences of hospitalization for the user and the care demands that he makes to the institution and to the professionals. Differences are also analyzed, both in demands and in stressful consequences, of hospitalized patients in relation to their surgical or non-surgical status, their degree of total stress and the qualification that health professionals make of them, in the sense of considering them patients. collaborators or non-collaborators. The results indicate that the demands of the users are independent of social variables and that they derive from their hospital situation ER -